Frequently Asked Questions

Note that links within FAQ content may reference pages on our full site.

Ordering Tests

• Preparing Your Specimen
• Identifying Your Specimen
• Requesting a Test
• Submitted Orders
• Supplies
• Transporting Specimens
• Test Results
• Accreditation
• Test Development and Research
• Billing

Education

• How do I register for an event?
• Can I view education programs from my home computer?
• Why haven’t I received viewing instructions for the program I have registered for?
• Why can’t I connect to MS Office Live Meeting and join the program I registered for?
• How can I make sure my equipment is capable of connecting to the program?
• How do I apply for CME credit for a course I viewed?
• Why can't I download documents for the program I registered for?
• Why won’t my certificate print?
• What technology is required to view live or archived education programs?
• Do you have a video about using the Education site?
• How do I print a certificate for a course I viewed or attended?