About Us
Mayo Medical Laboratories is a global reference laboratory operating within Mayo Clinic’s Department of Laboratory Medicine and Pathology.
Primary value: The needs of the patient come first.
Mission: To provide the best care to every patient every day through integrated clinical practice, education and research.
Stability and Innovation
For more than a century, Mayo Clinic has practiced an integrated approach to health care. Mayo Clinic’s Department of Laboratory Medicine and Pathology performs nearly 20 million tests annually and comprises more than 3,200 employees, including more than 160 physicians and scientists.
Objectives
Mayo Clinic physicians and scientists are available to consult with customers 24 hours a day, seven days a week. We connect customers with experts in medical specialties that are not available in their communities.
Medical Depth and Breadth
Mayo Medical Laboratories’ service delivery capabilities, paired with Mayo Clinic’s depth and breadth of medical expertise, result in a premium level of testing quality, customer service, follow-up care, and business support that is unique to the market. We provide reference testing to more than 4,000 hospitals, clinics and laboratories — nearly every hospital in the United States — and serve customers in more than 130 countries.
Quality
Mayo Medical Laboratories measures quality not simply by accreditation and licensure, but also by how efficiently esoteric laboratory results are interpreted and applied to a patient’s clinical situation. Our quality and standardization programs exceed the high level of testing proficiency and standardization that auditors require.
We are continuously improving all processes and services supporting patient care. We combine the efficiency of automation and Lean principles to simplify and streamline processes.
Service
The Mayo Laboratory Inquiry Call Center is our customers’ point-of-contact for any question. A knowledgeable customer service representative will answer your call 24 hours a day, seven days a week.