||These programs focus on the 12 Quality System Essentials needed to avoid costly and critical errors as described in the Clinical and Laboratory Standards Institute (CLSI) HS1-A2 guideline, A Quality Management System Model for Health Care. Programs are based on pre-submitted questions during program registration. Questions that arise during the forum are also addressed.
||Laboratory administrators and managers, quality assurance and control staff, and other laboratory personnel dedicated to continuous quality improvement
||Live program via conference call (Level 3 Communications); recorded and archived for individual viewing
|After 2012: A desktop PC with Adobe Flash Playeror a compatible mobile device
Most before 2012: Windows Media Player
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