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Process Improvement Series

Case Studies in Process Improvement

Mayo Medical Laboratories' Remedy Request for
Virology & Parasitology Laboratory

Released October 21, 2013
Expires October 21, 2015


The Remedy Project was initiated by the Virology & Parasitology Laboratory to make two major process improvements that involve Mayo Medical Laboratory’s business aspect of operations for test add-ons and the science aspect of the laboratory. The project aims were to improve the laboratory response time to less than two hours for each Remedy request from Mayo Medical Laboratories, while also utilizing an established and consistent specimen integrity verification process.

Video Length:21 mins

Handout of presentation


  • Define Remedy
  • Utilize DMAIC as a Project/Case Study Tool
  • Analyze specific lessons learned
  • Communicate Opportunities for improvement
  • Collaborate Across Mayo Clinic as a patient-centric organization

Intended Audience

This series is intended for laboratory administrators and managers, quality assurance and control staff, supervisors, and other laboratory personnel dedicated to continuous process improvement.