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Phlebotomy: A New Decade of Prgress and Collaboration

Phlebotomy 2012

Why We Do What We Do - Creating Excellence in Patient Care


October 4-5, 2012
The Kahler Grand Hotel
Rochester, Minnesota

Overview

This two-day conference will enhance your comprehension of issues in phlebotomy by providing options for reducing hemolysis in the NICU, ideas for helping parents and children through painful procedures and strategies for prevention and recovery from burnout and stress.

Additionally, you will have the opportunity to learn information on blood cultures, phlebotomy training and how to create a culture of caring and communication.

The conference format balances topics of general interest, which are presented in large group sessions, with specific breakout sessions geared towards phlebotomists, phlebotomy educators and management staff.

Learning Objectives

Upon completion of the conference, participants should be able to:

  • Develop strategies for improving relationships with positive means
  • Identify how to help children through painful procedures
  • Appreciate that the culture of caring, quality/safety and communication are interconnected in the workplace
  • Identify the difference between stress and burnout and recognize warning signs
  • Describe the causes of increased unacceptable specimens and redraws in the NICU population
  • Review blood culture contamination and rapid testing of positive blood culture bottles

Intended Audience

This conference is designed for phlebotomists, phlebotomy managers, phlebotomy educators and other patient care staff involved in specimen collection.

Disclaimer

Attendance at this Mayo Clinic conference does not indicate nor guarantee competence or proficiency in the performance of any procedures that may be discussed or taught in this course.

Conference Agenda

Thursday, October 4, 2012

7:00 am

Registration
Kahler Grand Hotel, Heritage Ballroom Foyer, Subway Level

Continental Breakfast
Windsor Ballroom, Subway Level

7:50 am

Welcome and Housekeeping

8:00 am

The Power of One........Making Relationships Positive
Gayle Jones

9:15 am

Refreshment Break
Heritage Ballroom Foyer, Subway Level

9:45 am

The Power of One........Making Relationships Positive (cont.)
Gayle Jones

11:00 am - 12:15 pm

Tours and Breakout Sessions:

Tours
Meet guide for designated tours in the Heritage Ballroom Foyer, Subway Level

How to Reduce Hemolysis in the NICU
Nicole Tolan, PhD and Erin Kaleta, PhD

Putting Out the Fire: Strategies to Deal with Burnout
Jody L. Rinn, LPC and Diane Benjamin, LICSW

Phlebotomy Training
Mary Kaye Peterson, M.Ed., CPT (NHA) and Randy Gruhlke, BS, CPT (NHA)

12:15 pm

Lunch
Windsor Ballroom, Subway Level

1:30 - 2:45 pm

Breakout Sessions:

How to Reduce Hemolysis in the NICU
Nicole Tolan, PhD and Erin Kaleta, PhD

Putting Out the Fire: Strategies to Deal with Burnout
Jody L. Rinn, LPC and Diane Benjamin, LICSW

Phlebotomy Training
Mary Kaye Peterson, M.Ed., CPT (NHA) and Randy Gruhlke, BS, CPT (NHA)

2:45 pm

Refreshment Break
Heritage Ballroom Foyer, Subway Level

3:15 - 4:30 pm

Tours and Breakout Sessions:

Tours
Meet guide for designated tours in the Heritage Ballroom Foyer, Subway Level

How to Reduce Hemolysis in the NICU
Nicole Tolan, PhD and Erin Kaleta, PhD

Putting Out the Fire: Strategies to Deal with Burnout
Jody L. Rinn, LPC and Diane Benjamin, LICSW

Phlebotomy Training
Mary Kaye Peterson, M.Ed., CPT (NHA) and Randy Gruhlke, BS, CPT (NHA)

5:30 - 7:00 pm

Welcome Reception
Marriott Hotel, Ballrooms I and II

 

Friday, October 5, 2012

7:00 am

Continental Breakfast
Windsor Ballroom, Subway Level

8:00 am

Culture of Caring and Communication
Edward Rosenow, MD

9:15 am

Refreshment Break
Heritage Ballroom Foyer, Subway Level

9:45 - 11:00 am

Tours and Breakout Sessions:

Tours
Meet guide for designated tours in the Heritage Ballroom Foyer, Subway Level

Helping Parents and Children Through Painful Procedures
Walter J. Cook, MD and Erin Peper, BA, MS, PBT (ASCP)

Blood Culture Update
Robin Patel, MD

Supervisor Panel Discussion
Mayo Clinic Laboratory Supervisors

11:00 am - 12:15 pm

Breakout Sessions:

Helping Parents and Children Through Painful Procedures
Walter J. Cook, MD and Erin Peper, BA, MS, PBT (ASCP)

Blood Culture Update
Robin Patel, MD

Supervisor Panel Discussion
Mayo Clinic Laboratory Supervisors

12:15 pm

Lunch
Windsor Ballroom, Subway Level

1:30 pm

Getting Laboratory Results Right: Importance of Managing Pre-Analytical and Analytical Variables in the Automated Clinical Laboratory
Nikola Baumann, PhD

2:45 pm

Refreshment Break
Heritage Ballroom Foyer, Subway Level

3:15 pm

Trends in Lead Screening in Children
Matthew M. Hanley

4:30 pm

Adjourn

 

Breakout Sessions

The following six breakout sessions will be offered during the conference. You will have the opportunity to choose the sessions you would like to attend when you complete the online registration form. 

1. How to Reduce Hemolysis in the NICU
During this breakout session, we will discuss the reasons for an increased rate of hemolysis in the NICU population, how this impacts the need for recollection of specimens, and potential opportunities for reducing cancelled laboratory tests. We will discuss the findings of a quality improvement project performed at St. Marys Hospital that used evidence-based medicine to drive practice change in the NICU.

2. Putting Out the Fire: Strategies to Deal with Burnout
Today’s workers deal with juggling and balancing many different roles. As demands from work and home increase, employees can feel drained of internal resources. This program takes a proactive approach to help workers understand burnout and stress. The focus will be on strategies for prevention and recovery from burnout to maximize employee well-being. A variety of stress management tools will be introduced along with ideas for how each individual can positively impact their work environment.

3. Phlebotomy Training
In this breakout session, we will cover what possibilities are available in the didactics of phlebotomy, how much laboratory and clinical exposure is necessary and how to prepare students for the national certification exam. We will also discuss Laboratory Information Systems (LIS) and other electronic resources as well as the assurance of trainer competence.

4. Helping Parents and Children Through Painful Procedures
In this breakout session, we will cover how to recognize pain in children and how to identify how to help children through painful procedures. We will also describe the “Comfort Positions” parents can use to support their child during medical procedures.

5. Blood Culture Update
In this breakout session, Dr. Patel will review the following: Guidelines for blood cultures, what goes on in the laboratory, blood culture contamination and rapid testing of positive blood culture bottles.

6. Supervisor Panel Discussion
In this breakout session, a group of supervisors from a variety of laboratory settings, including inpatient, outpatient and the Vascular Access Team, will be available for questions, discussion and to share their insight and expertise with you. You may submit questions and possible discussion topics for this session on the on-line registration form or during the live breakout session.

Tours

The following four tours will be offered during this conference. You will have the opportunity to choose the tours you would like to attend when you complete the online registration form. 

  1. Pediatrics - Outpatient pediatric drawing area, Mayo Clinic Building, 16th Floor
  2. Desk C, Central Clinical Laboratory, Central Processing - Outpatient drawing area, laboratory processing area and testing area, Hilton Building, Subway Level
  3. Mayo Medical Laboratories Reference Laboratory -  Reference laboratory for Mayo Clinic, Superior Drive Support Center
  4. Eisenberg/Charlton -Inpatient/Outpatient Lab drawing area, Eisenberg Building, Lobby Level

Faculty

Course Directors

Linda K. Iverson, PBT (ASCP)
Laboratory Service Support
Department of Laboratory Medicine and Pathology
Mayo Clinic, Rochester, Minnesota

Mary Kaye Peterson, M.Ed., CPT (NHA)
Phlebotomy Technician Program Director
Mayo School of Health Sciences
Phlebotomy Education Coordinator
Department of Laboratory Medicine and Pathology
Mayo Clinic, Rochester, Minnesota

Sharon R. Wiesner, BS, PBT (ASCP)
Operations Manager
Department of Laboratory Medicine and Pathology
Mayo Clinic, Rochester, Minnesota

Brad S. Karon, MD, PhD
Consultant, Division of Clinical Core Laboratory Services
Department of Laboratory Medicine and Pathology
Associate Professor of Laboratory Medicine & Pathology
College of Medicine, Mayo Clinic, Rochester, Minnesota

Mayo Clinic Rochester Faculty

Nikola Baumann, PhD
Director, Central Clinical Laboratory and Central Processing
Department of Laboratory Medicine and Pathology
Assistant Professor of Laboratory Medicine and Pathology
College of Medicine, Mayo Clinic

Diane L. Benjamin, L.I.C.S.W.
Counselor
Employee Assistance Program

Walter J. Cook, MD
Consultant, Community Pediatric and Adolescent Medicine
Assistant Professor of Pediatrics
College of Medicine, Mayo Clinic

Randy C. Gruhlke, BS, CPT (NHA)
Education Specialist
Laboratory Services/Mayo School of Health Sciences
Department of Laboratory Medicine and Pathology

Matthew M. Hanley
Supervisor of Metals Laboratory
Instructor in Laboratory Med/Pathology
College of Medicine

Gayle Jones
Performance Management Consultant
Department of Laboratory Medicine and Pathology

Erin J. Kaleta, PhD
Clinical Chemistry Fellow
Department of Laboratory Medicine and Pathology

Robin Patel, MD
Chair, Clinical Microbiology
Department of Laboratory Medicine and Pathology
Professor of Medicine and Microbiology
College of Medicine, Mayo Clinic

Erin S. Peper, BA, MS, PBT (ASCP)
Assistant Supervisor
Laboratory Services
Department of Laboratory Medicine and Pathology

Jody L. Rinn, L.P.C.
Counselor
Employee Assistance Program

Edward C. Rosenow, III, MD, MS
Emeritus Professor of Medicine
Mayo Clinic School of Medicine

Nicole V. Tolan, PhD
Clinical Chemistry Fellow
Department of Laboratory Medicine and Pathology

Supervisor Panel Discussion

Linda Backus, BS
Supervisor
Laboratory Services
Department of Laboratory Medicine and Pathology

Chanse T. Blanshan
Supervisor
Vascular Access Team
Department of Laboratory Medicine and Pathology

Kelly Bute, BS, MIT
Supervisor
Laboratory Services
Department of Laboratory Medicine and Pathology

Mavis E. Heath, BS, MLT (ASCP)
Supervisor
Laboratory Services
Department of Laboratory Medicine and Pathology

Todd M. Juen, MT (ASCP)
Supervisor
Laboratory Services
Department of Laboratory Medicine and Pathology

Colleen N. Pederson, MLT, BS, PBT (ASCP)
Supervisor
Laboratory Services
Department of Laboratory Medicine and Pathology

Faculty Disclosure

Course director(s), planning committee, faculty, and all others who are in a position to control the content of this educational activity are required to disclose all relevant financial relationships with any commercial interest related to the subject matter of the educational activity. Faculty also will disclose any off-label and/or investigational use of pharmaceuticals or instruments discussed in their presentation. Disclosure of this information will be published in course materials so that participants in the activity may formulate their own judgments regarding the presentation.

Credit

Mayo Medical Laboratories is approved as a provider of continuing education programs in the Clinical Laboratory Sciences by the ASCLS P.A.C.E.® program. This program has been approved for 12 contact hours. Level of instruction for this program is intermediate.

Mayo Medical Laboratories is approved as a Continuing Education Accrediting Agency for Clinical Laboratory Science for State of California credit and State of Florida credit. Florida Board of Clinical Laboratory Personnel has designated this program for General credit, approved for 8 contact hours and Supervisor/Administration, Quality Control/Quality Assurance, and Safety credit, approved for 4 contact hours. Level of instruction for this program is intermediate.

Register

To register, click on the “Register Now” button below. The registration fee of $425 includes tuition, comprehensive course syllabus on a flash drive, continental breakfasts, lunches, break refreshments and reception. Although it is not the policy of Mayo Medical Laboratories Education Department to limit the number of participants, conference room facilities may necessitate closing of enrollment; therefore, early registration is strongly advised.

Registration deadline is September 20, 2012. Please indicate your e-mail address on the registration form. A letter of confirmation will be forwarded to this address upon receipt of payment and completed registration form. Present the letter of confirmation when checking in at the meeting registration desk.

Cancellation Policy

If you cancel your participation in this conference on or before September 20, 2012, your registration fee, less a $75 administrative fee, will be refunded. Mayo Medical Laboratories Education Department must receive written notification of your cancellation. No refunds will be made after September 20, 2012.

Travel

Travel arrangements are the responsibility of the participant.

Rochester, Minnesota, is a friendly city that greets thousands of visitors from around the world each year. The city is served by a modern international airport with multiple flights daily from Chicago, Detroit, and Minneapolis via American or Northwest Airlines. Access to and from the airport is available by taxi, shuttle service, and rental car. The airport is located approximately 10 miles from downtown. The Hilton Garden Inn, Kahler Grand Hotel, Radisson Plaza Hotel, and Rochester Marriott are all located 15 minutes from the Rochester International Airport

Attention: Several cities in the United States are named Rochester. When you make airline reservations and check your baggage, be sure that your destination is Rochester, Minnesota (RST), and that your baggage has been properly tagged.

Lodging and Accommodations

Blocks of rooms have been secured for participants and their guests with special conference rates at the following hotels. To receive the special rate, you must make reservations before the room block is filled or before the expiration date of September 12, 2012, whichever comes first.Reservations will be taken following this date based on space and rate availability. Please identify yourself as a participant of the 2012 Phlebotomy Conference when making a reservation. 

Hilton Garden Inn
225 South Broadway
Rochester, MN 55904
800-HILTONS or 507-285-1234
http://hiltongardeninn.hilton.com/en/gi/groups/personalized/R/RSTRHGI-PHL-20121003/index.jhtml?WT.mc_id=POG
$119 single/double - Standard

The Kahler Grand Hotel
20 Second Avenue SW
Rochester, MN  55904
1-800-533-1655 or 507-280-6200
www.kahler.com
$94 single/double – Standard
$139 single/double – Deluxe King

The hotels listed above are connected by skyway and pedestrian subway to conference facilities, downtown shops, and restaurants. You may also wish to visit the Rochester Convention and Visitors Bureau Web site (www.rochestercvb.org) for additional accommodation options. Lodging arrangements are the responsibility of the participant.

Parking

Parking is available in hotel, city, and Mayo patient/visitor ramps. The cost for parking is not included in the registration fee (view maps at http:/www.mayoclinic.org/travel-rst).

Social Programs

Conference Reception – Thursday, October 4, 2012 (Rochester Marriott Hotel, Ballrooms I and II)
Participants and a guest are cordially invited to join the conference faculty for the Conference Reception on Thursday, October 4th. This casual reception welcomes you to Rochester, Minnesota, and offers you the perfect opportunity to make connections with existing and new colleagues. Preregistration is required.

Recreation and Leisure Activities

Public tours of Mayo Clinic are provided each weekday beginning at 10 AM, except for holidays. The tours originate from Judd Auditorium, subway level of the Mayo Building, and last approximately 1.5 hours. The tour includes a 20-minute film on history and operation of Mayo Clinic plus visits to points of interest in the Mayo, Plummer, Hilton, and Gonda buildings. Please make advance reservations by calling 507-538-0440.

Mall of America, the largest fully-enclosed retail and family entertainment complex in the United States, is an easy 90-minute drive or shuttle ride from Rochester. Along with 500 retail stores, restaurants, and nightclubs, the mall features Nickelodeon Universe, the world’s largest indoor theme park, and SEA LIFE Minnesota Aquarium, a walk through aquarium featuring over 10,000 sea creatures.

Rochester Direct shuttle service will pick up at all local hotels for multiple trips to the Mall of America. The cost is $39 per person same day round-trip. Rochester Direct also provides shuttle service between the Minneapolis-St. Paul airport (MSP) and Rochester. For reservations, call Rochester Direct at 800-280-9270. Check the shuttle schedule at wwww.gorochesterdirect.com.

 


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