Why We Do What We Do - Creating Excellence in Patient Care
October 4-5, 2012
The Kahler Grand Hotel
This two-day conference will enhance your comprehension of issues in phlebotomy by providing options for reducing hemolysis in the NICU, ideas for helping parents and children through painful procedures and strategies for prevention and recovery from burnout and stress.
Additionally, you will have the opportunity to learn information on blood cultures, phlebotomy training and how to create a culture of caring and communication.
The conference format balances topics of general interest, which are presented in large group sessions, with specific breakout sessions geared towards phlebotomists, phlebotomy educators and management staff.
Upon completion of the conference, participants should be able to:
- Develop strategies for improving relationships with positive means
- Identify how to help children through painful procedures
- Appreciate that the culture of caring, quality/safety and communication are interconnected in the workplace
- Identify the difference between stress and burnout and recognize warning signs
- Describe the causes of increased unacceptable specimens and redraws in the NICU population
- Review blood culture contamination and rapid testing of positive blood culture bottles
Follow #Phleb2012 on Twitter for the latest conference news.
This conference is designed for phlebotomists, phlebotomy managers, phlebotomy educators and other patient care staff involved in specimen collection.
Attendance at this Mayo Clinic conference does not indicate nor guarantee competence or proficiency in the performance of any procedures that may be discussed or taught in this course.