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Leveraging the Laboratory

Leveraging the Laboratory:
Mining Your Hidden Revenue Source

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September 26-28, 2012
The Kahler Grand Hotel
Rochester, Minnesota

Conference Faculty Bios


Don R. Flott
Director of Learning and Development and Marketing Education
Mayo Collaborative Services, Inc.
Rochester, Minnesota

Don Flott has served in various administrative capacities at Mayo Clinic for nearly 23 years. During his tenure, he has worked with hospitals and healthcare organizations both domestically and internationally to develop and implement key components to ensure a successful laboratory outreach effort. He is currently the Director of Education for Mayo Medical Laboratories and has facilitated numerous conferences throughout the Unites States.


Maureen Bisognano
President and CEO
Institute for Healthcare Improvement
Cambridge, Massachusetts

Maureen Bisognano is president and chief executive officer of the Institute for Healthcare Improvement (IHI), an independent not-for-profit organization helping to lead the improvement of health care throughout the world.

Previously, Bisognano served as IHI's executive vice president and chief operating officer for 15 years, leading IHI along with former president and CEO Donald Berwick, MD. She is a prominent authority on improving health care systems. Her expertise has been recognized by elected membership to the Institute of Medicine of the National Academy of Sciences and an appointment of the Commonwealth Fund's Commission on a High Performance Health System, among other distinctions.

Bisognano advises health care leaders around the world, is a frequent speaker at major health care conferences on quality improvement, and is a tireless advocate for change. She is also an instructor of medicine at Harvard Medical School and a research associate in the Division of Social Medicine and Health Inequalities at Brigham and Women's Hospital.

Tonya Francis, MT(ASCP)
Manager of Outreach Services
Spectrum Health Hospital
Grand Rapids, Michigan

In her current role, Tonya oversees the Laboratory Courier, Call Center, and Client Services departments for an active and growing laboratory outreach program at Spectrum Health. With a strong focus on taking care of the customer, she has worked in various roles within the clinical laboratory including phlebotomist, medical technologist, outpatient lab supervisor, and sales and marketing representative.

She spent 9 years at Mayo Medical Laboratories as a Regional Service Representative assisting Midwest clients in outreach development and providing support for referral activity.

Susan Mammina, MT(ASCP), MM
Director of Laboratory & Pulmonary Services
Spectrum Health Hospital
Grand Rapids, Michigan

Susan started her career at Butterworth Hospital in 1981 and worked in the laboratory in many capacities. Her roles as a Medical Technologist, Technical Specialist in Hemostasis, Shift Supervisor, Manager and now Director of Laboratory & Pulmonary Services have been invaluable to providing in depth understanding of laboratory operations. Susan worked at Fisher Scientific as an Account Manager in the late 1990’s before returning to Spectrum Health Hospital, the then newly merged entity. 

Most recently Susan has been focused on the consolidation of two large clinical laboratories into a Regional laboratory that serves West Michigan and Spectrum Health Hospitals. The laboratory will perform 5 Million tests this coming year and is housed on the Medical Mile serving Spectrum Health Medical Center.

Father Nicklas Mezacapa
Motivational Speaker
Rector of Calvary Episcopal Church
Rochester, Minnesota

Nick Mezacapa has been ordained to the Episcopal Priesthood for the last 28 years. He has served as the rector of Calvary Episcopal Church, right across the street from The Mayo Clinic for the past 24 years. Before coming to Minnesota he served churches in Iowa, Michigan, and New York. A graduate of Heidelberg College in Tiffin, Ohio, he was trained as a teacher and athletics coach and worked in the field for seven years. It was after his teaching career that he attended Colgate/Rochester/Bexley Hall/Crozer Divinity School in Rochester, New York to receive his Master’s in Divinity Degree and subsequent ordination to the priesthood.

Nick brings his experience as teacher, coach, priest, husband and father to his presentations with passion and authenticity. His experiences as a prostate cancer survivor, radio personality and an active thespian combine to generate a style and urgency that is unique. He has delivered his presentations to a wide variety of groups across the country, focusing on the subject of “Survivorship and Spirituality." You will find his perspective refreshing and inspiring!

Ron Scheeler, BS, MS, MT(ASCP)
Laboratory Operations Director
Mt. Holly, New Jersey

Ron is a graduate of Penn State University’s Medical Technologist program. He also earned his Masters degree from Drexel University’s Medical College. Ron has 35 years of health management experience including his time as bench tech, supervisor, and for the past 9 years as Director of Laboratory Operations. He also currently serves as the Clinical coordinator for the University of Delaware MT and Camden County College MLT programs for Virtua Health based in Marlton New Jersey.

Ron has earned his Six Sigma Green Belt through Virtua and employs this skill set as a trained Facilitation Coach involved in multiple work-outs and Six-Sigma/Lean projects. Within the overall Virtua Laboratory Outreach program, Ron has developed and continues to manage several of their larger clients. When not working, Ron spends his free time with family, bicycling and diving as often as possible.

Michael Snyder
Vice President of Laboratory Management
Cherry Hill, New Jersey

Michael Snyder currently serves as Vice President of Laboratory Management for MedSpend, a specialty healthcare organization that offers services that improve the way that customers grow, manage and analyze their businesses. Mike has 30 years of experience in the management of clinical laboratories. This knowledge, combined with the work Mr. Snyder did inside of a national health plan, has given him the tools to form Clinical Lab Business Solutions (CLBS), a consulting firm focused on business development for independent and hospital laboratories and, Laboratory Management Services, a management services company that provides value to the health insurance and laboratory industries.

Prior to forming CLBS, he was Vice President of Laboratory Networks for UnitedHealthcare (UHC). In that capacity, he directed the national strategy for laboratory services and participated in the development of UHC’s national provider network. Additionally, Mr. Snyder served as Director of Business Development for Mount Sinai Hospital’s Center for Clinical Laboratories, where he saw outreach revenues triple in the implementation of a business plan that focused efforts on billing solutions and demonstrated the value of the medical center’s laboratory to attending faculty. Finally, Mike also served as an executive with LabCorp (1980-2000), one of the largest commercial laboratories in the US. Mike is a frequent speaker on the subject of managed care contracting and the value of managed networks for laboratory services.

Chris P. Young, CHC
Laboratory Management Support Services (LMSS)
Phoenix, Arizona

Mr. Young is Certified in HealthCare Compliance (CHC). He is a compliance professional with 20 years of experience in laboratory compliance and over 40 years working in clinical laboratories. He speaks and writes locally and nationally on healthcare and laboratory compliance issues, Medicare/Medicaid billing and other laboratory topics.


Marie E. Brown
Department of Laboratory Medicine and Pathology
Vice President
Mayo Medical Laboratories

Ms. Brown earned Bachelors of Arts degrees in Biology and Chemistry, magna cum laude from the College of Saint Teresa and completed an internship at the Tri-Hospital School of Medical Technology, Dubuque, Iowa. Ms. Brown is certified by the American Society of Clinical Pathologists as a Medical Technologist.  

Ms. Brown has worked at Mayo Clinic for more than 30 years, holding a number of positions within the Department of Laboratory Medicine and Pathology during the first 13 years of her Mayo career. Since 1993 Ms. Brown has served as an Administrator – providing administrative support to various divisions in the Department of Medicine, Department of Ophthalmology and the Department of Administration. Ms. Brown has served as the Administrator for a number of management and governance committees at Mayo Clinic – the Clinical Practice Committee, Rochester Administrative Leadership Team, Administrative Committee of the Board and Mayo Clinic Rochester Executive Board. Ms. Brown received the Mayo Clinic Excellence in Leadership Award in 1996, the Mayo Excellence in Teamwork Award in 2011 and was named Distinguished Mayo Administrator in 2003. 

Ms. Brown returned to the Department of Laboratory Medicine in January 2007 and is currently the Administrator for the Department of Laboratory Medicine and Pathology and Vice President of Mayo Medical Laboratories.

Franklin R. Cockerill, MD
Department of Laboratory Medicine & Pathology
Professor of Medicine and Microbiology
Mayo Clinic College of Medicine

Dr. Cockerill is the Chair of the Department of Laboratory Medicine and Pathology, Mayo Clinic Rochester, Minn. Additionally he serves as the President and CEO of Mayo Collaborative Services, Inc. and the Medical Director of Mayo Medical Laboratories. Dr. Cockerill is a named professor - the Ann & Leo Markin Professor of Medicine and Microbiology. He serves on a number of government and professional organizations including Chair of the Antimicrobial Susceptibility Committee for Clinical Laboratory Standards Institute (CLSI) and Member of the Scientific Counselors Board for the Centers for Disease Control and Prevention.

Gianrico Farrugia, MD
Consultant, Division of Gastroenterology
Professor of Medicine and Physiology
Mayo Clinic College of Medicine

Gianrico Farrugia, M.D., is a consultant in the Division of Gastroenterology and Hepatology, Department of Internal Medicine, and in the Department of Physiology and Biomedical Engineering at Mayo Clinic. He serves as the Director of the Center for Individualized Medicine and the Associate Medical Director of the Center of Innovation at Mayo Clinic. Dr. Farrugia holds the academic rank of Professor of Medicine and Physiology.

Dr. Farrugia’s clinical interests focus on gastroenterology with an emphasis on motility disorders of the gastrointestinal tract, including complications of diabetes. Dr. Farrugia’s research interests include mechanosensitive ion channels, ion channel regulation in gastrointestinal smooth muscle, the role of gases as regulators of gastrointestinal motor function, and the role of interstitial cells of Cajal in the regulation of gastrointestinal motility in health and in disease states

Matthew J. Ferber, PhD
Consultant, Division of Laboratory Genetics
Assistant Professor of Laboratory Medicine and Pathology
Mayo Clinic College of Medicine

Dr. Matthew Ferber received his undergraduate degree in biology at the University of Wisconsin, Eau Claire in 1995 and went on to obtain his PhD in Molecular Biology and Biochemistry at the Mayo College of Medicine Graduate Program in 2003. Dr. Ferber was then accepted as a Post Doctoral Fellow in the Molecular Genetics Laboratory within the Department of Laboratory Medicine and Pathology at the Mayo Clinic where he later became a Co-Director of the laboratory in 2005.

Dr. Ferber has research interests in hereditary cancer syndromes, Wilson disease, and Next Generation Sequencing methodologies. He has quickly become an expert and leader in the world of Next Generation Sequencing technology as he has given numerous invited presentations both nationally and internationally on the application of these methods to identify, classify, and treat human disease. 

He was recently appointed the Director of the newly formed Next Generation Sequencing Laboratory at the Mayo Clinic which will serve as a core facility for all clinical Next Generation testing at the clinic. He is also the Co-Director of the Clinomics Program within the Mayo Clinic’s Center for Individualized Medicine whose primary aim is to implement Next Generation technologies in the pursuit of more personalized patient care. 

Tammy M. Fletcher
Outreach Program Coordinator
Mayo Medical Laboratories

Tammy has been with Mayo Clinic for over 12 years bringing with her prior experience of over 22 years in the health care business arena working with growth oriented medical companies. She has served Mayo Medical Laboratories as a Marketing Manager, Operations Special Projects and as part of the Outreach Program Team. She holds a B.A. in Business Administration with a minor in Economics and is nearing completion of a Masters Degree in Organizational Leadership.

Curtis A. Hanson, MD
Consultant, Division of Hematopathology
Department of Laboratory Medicine and Pathology
Professor of Laboratory Medicine and Pathology
Mayo Clinic College of Medicine

Dr. Hanson is an internationally recognized hematopathologist who is Professor of Laboratory Medicine and Pathology at the Mayo Clinic in Rochester, Minn. He received his pathology training at the University of Minnesota and subsequently did his hematopathology fellowship and research there under the tutelage of Dr. Richard Brunning and Dr. John Kersey. Dr. Hanson then became a tenured faculty in Hematopathology at the University of Michigan before moving to Mayo Clinic in 1993.

Dr. Hanson has authored more than 200 articles and book chapters and has had a long-term interest in laboratory management and bone marrow pathology with emphasis on translational research related to the study and understanding of hematologic disease.

Kathleen M. Harrington
Division Chair, Government Relations
Mayo Clinic

Kathleen Harrington is the Chair of the Division of Government Relations at Mayo Clinic. In this role she oversees a team that develops health policy recommendations, and advocates for Mayo Clinic and its patients at the federal and state levels.

Prior to her position in the Division of Government Relations, Kathleen spent 25 years in Washington DC working on health policy issues in a variety of roles. This includes serving as chief of staff for Congresswoman Nancy L. Johnson, Vice President of Federal Government Relations at Aetna, and the Director of the Office of External Affairs for the Centers for Medicare and Medicaid Services, during which time she developed and implemented the education and enrollment campaigns for Medicare Part D. Most recently Kathleen worked as the Director of Government Relations and Pubic Affairs for Carol Corp, a strategy and solutions company which empowers health systems to transition to accountable care. She serves as the chair of the Minnesota Board on Aging and as an Executive Committee member of Prepare Minnesota for Alzheimer’s 2020.

Kathleen has a Bachelor of Arts degree in Biology from Colgate University, a Master of Arts degree in Psychology degree from Catholic University of America, and currently lives in Rochester, Minnesota.

Jane M. Hermansen
Outreach Program Coordinator
Mayo Medical Laboratories

Jane Hermansen is an Outreach Program Coordinator with Mayo Clinic in Rochester, Minnesota. She has more than 25 years of clinical laboratory experience, beginning as a Medical Technologist and Outreach Coordinator in a community hospital in International Falls, Minnesota and has been with the Mayo Clinic since 1988. At Mayo, she has held a variety of positions, ranging from the clinical testing laboratory to supporting Mayo's outreach program, Mayo Medical Laboratories. In her current role, she works with Mayo Medical Laboratories' hospital customers in the development and expansion of their outreach programs.

Jane holds a B.A. in Medical Technology from Concordia College in Moorhead, Minnesota and as well as a Masters of Business Administration degree from the New York Institute of Technology. Her experience includes clinical research, process engineering, laboratory outreach consulting, training and facilitation and project management.

William G. Morice, MD, PhD
Chair, Division of Hematopathology
Department of Laboratory Medicine and Pathology
Associate Professor of Medicine
College of Medicine, Mayo Clinic
Rochester, Minnesota

Chair, Division of Hematopathology, Mayo Clinic. Previously Medical Co-Director, Cell Kinetics (leukemia and lymphoma flow cytometry) laboratory; Staff Consultant, Anatomic Pathology and Hematopathology; Associate Professor of Pathology, Mayo Clinic College of Medicine.

Bobbi S. Pritt, MD
Consultant, Division of Clinical Microbiology
Department of Laboratory Medicine and Pathology
Assistant Professor of Laboratory Medicine and Pathology
College of Medicine, Mayo Clinic

Dr. Bobbi Pritt completed medical school at the University of Vermont followed by a 5-year residency in Pathology. She then she undertook a 1-year fellowship in Clinical Microbiology at Mayo Clinic and was hired on as consulting staff upon graduation. To prepare for her future role as Director of Clinical Parasitology, she went to London and completed a Masters Degree in Medical Parasitology at the London School of Hygiene and Tropical Medicine. While was there, she also obtained a Diploma in Tropical Medicine. She is now a laboratory director in the Division of Clinical Microbiology at Mayo Clinic Rochester. Her special areas of interest are clinical parasitology, molecular diagnostics, trainee education, and test utilization.

Amy K. Saenger, PhD, DABCC
Consultant, Division of Clinical Core Laboratory Services
Department of Laboratory Medicine and Pathology
Assistant Professor of Laboratory Medicine and Pathology
College of Medicine, Mayo Clinic

Dr. Amy Saenger is an Assistant Professor of Laboratory Medicine and Pathology at the Mayo Clinic College of Medicine and Director of Cardiovascular Laboratory Medicine in the Department of Laboratory Medicine and Pathology at the Mayo Clinic in Rochester, Minn. She is the Director of the Clinical Chemistry Fellowship Program and is actively involved in training fellows, pathology residents, and allied laboratory health staff. She also serves as a Director on the Commission on Accreditation in Clinical Chemistry (ComACC) board and is an Associate Editor for the journal Clinical Chemistry. Dr. Saenger received her PhD in Analytical Chemistry from the University of Minnesota. She completed her clinical chemistry fellowship training at the University of Washington and came to the Mayo Clinic to serve as the Director of the Central Clinical Laboratory and now the Cardiovascular Laboratory. Her research has focused on cardiac biomarkers such as troponin and natriuretic peptides, as well as novel biomarkers for the detection of oxidative and cardiovascular stress, damage, and heart failure.

Linda A. Spiten, MT(ASCP)
Operations Administrator
Mayo Collaborative Services, Inc.

Linda has over 30 years of experience in the laboratory setting. She is a medical technologist with a strong interest in microbiology. She has hospital supervisory experience and was instrumental in developing an outreach program for a hospital laboratory. Linda has spent the last 25 years working in Mayo Medical Laboratories.

Dia M. Steinbauer
Revenue Cycle Financial Services Management

Dia is a member of the Revenue Cycle Leadership team. Dia supervises employees within MCSI Business Office as well as Diversified Billing for MMSI and Mayo Clinic Preferred Response. Dia works closely with various areas of MCSI with focus on the financial aspects of the business. Dia has worked in the Mayo Medical Laboratories Business Office for over 15 years.

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