Integration Through Community Laboratory Outreach

Global Front on Health Care: Recommendations for Reform
Joshua Derr

Break

Integrating Laboratory Services Within a Health Care System
Robert Stallone

The Laboratory’s Role in Integration
Rodney Forsman

Emerging Technology in the Clinical Laboratory
Gretchen Johns, MD

Targeting Your Outreach Market: Identifying the Right Customer and the Influence of the Web
Don Flott

Break

Implementing a Sales Process
Charlene Harris

The Value of Outreach: Stories from Mayo Outreach Coordinators
Tammy Fletcher and Jane Hermansen

Breakfast Session
Outreach Development in an Academic Medical Center - A Case Study
Marcelo Collantes
University of Washington Medical Center, Seattle, Washington

The Role of the Pathologist in Outreach
Brenda Eriksen, MD

Regulatory and Compliance Issues
Rodney Forsman

Break

Case Studies of Laboratory Outreach Connectivity
Charlene Harris & Saralyn Hiley

Ensuring a Profitable Outreach Program (Billing, Accounts Receivable, Cost Accounting and Payor Contracting)
David Priebe

Leveraging the Power of Process Engineering
Rich Carlson

Leading Change: Culture, Stress, and the Pain of Change
L. John Eckhart

Getting Results with Laboratory Customer Service
Linda Spiten

Logistics: Transportation and Tracking
Saralyn Hiley

Break

Today’s Work Environment: Staff Motivation and Retention
Rodney Forsman