October 1-3, 2008
Millennium Knickerbocker Hotel
Chicago, Illinois

Description

Critical patient care decisions frequently require immediate access to important laboratory results. A community-based laboratory can provide continuity across the continuum of care benefiting patients, physicians and the health system. This concept, defined as laboratory outreach, presents the following advantages: increased hospital revenue, lower fixed cost per test, reduced excess lab capacity, faster turnaround times and lower overall costs per episode of care.

The development, implementation and growth of a successful laboratory outreach program is a critical component of health system integration. This course will present a practical approach to all aspects of developing and growing a successful laboratory outreach program. Experienced faculty will share their knowledge on how a laboratory can reach its maximum potential.

Learning Objectives

Upon completion of the conference, participants should be able to:

• Analyze the strategic nature of laboratory outreach
• Evaluate the legal and regulatory concerns affecting laboratory outreach
• Compare critical operational issues and solutions
• Illustrate the process and management of promoting and presenting their services
• Recognize the role of the pathologist in a laboratory outreach program

Disclaimer

Attendance at this Mayo conference does not indicate nor guarantee competence or proficiency in the performance of any procedures that may be discussed or taught in this course.

Intended Audience

This conference is appropriate for individuals from community hospital laboratories, including administrators, managers, directors, pathologists, outreach coordinators, marketing representatives and sales managers.

Date and Location

The Integration Through Community Laboratory Insourcing conference will be held October 1-3, 2008, at the Millennium Knickerbocker Hotel, 163 East Walton Place, Chicago, Illinois 60611.

Credit

College of Medicine, Mayo Clinic is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

College of Medicine, Mayo Clinic designates this educational activity for a maximum of 17.75 hours of AMA PRA Category 1 Credit^TM. Physicians should only claim credit commensurate with the extent of their participation in the activity.

Mayo Medical Laboratories is approved as a provider of continuing education programs in the Clinical Laboratory Sciences by the ASCLS P.A.C.E.^® Program. This program has been approved for 17.50 contact hours. Level of instruction for this program is intermediate.

Mayo Medical Laboratories is approved as a Continuing Education Accrediting Agency for Clinical Laboratory Science for State of California and State of Florida credit. The level of instruction for this program is intermediate. This program has been approved for 17.50 contact hours.

Conference Faculty

Course Director

• Rodney W. Forsman

  Administrative Director, Outcomes
  Mayo Medical Laboratories
  Assistant Professor of Laboratory Medicine
  Mayo Clinic College of Medicine
  Rochester, Minnesota

Mayo Faculty

• Don R. Flott

  Director of Learning and Development and Marketing Education
  Mayo Collaborative Services, Inc.
  Rochester, Minnesota

• Dino Kasdagly

  Chief Operating Officer
  Mayo Collaborative Services, Inc.
  Rochester, Minnesota

• Thomas P. Moyer, PhD

  Professor of Laboratory Medicine
  College of Medicine, Mayo Clinic
  Director, Metals Laboratory
  Department of Laboratory Medicine and Pathology
  Mayo Clinic
  Rochester, Minnesota

• Daniel A. Nelson

  Director of Client Support
  Mayo Medical Laboratories
  Rochester, Minnesota

• David J. Priebe

  Business Office Manager
  Mayo Collaborative Services, Inc.
  Rochester, Minnesota

• Linda A. Spiten

  Operations Administrator
  Mayo Collaborative Services, Inc.
  Rochester, Minnesota

Guest Faculty

• Brenda Eriksen, MD

  Medical Director
  Community Hospital
  Munster, Indiana

• Linda Piner, MBA, MT(ASCP)DLM

  Consultant for Laboratory Outreach
  Jackson, Tennessee

• Debra Rodahl

  System Director
  HealthEast Medical Laboratory
  St. Paul, Minnesota

• Mike Snyder

  President
  Laboratory Management Services, LLC
  Hauppauge, New York

• Bruce Traub

  Chief Financial Officer
  Princeton HealthCare System
  Princeton, New Jersey

• Charles Wilson

  Administrative Director
  Department of Pathology and Clinical Laboratories
  University Medical Center at Princeton
  Princeton, New Jersey

Faculty Disclosure

As a provider accredited by ACCME, College of Medicine, Mayo Clinic (Mayo School of CME) must ensure balance, independence, objectivity, and scientific rigor in its educational activities. Thus, safeguards against commercial bias have been put in place. Course director(s), planning committee, faculty, and all others who are in a position to control the content of this educational activity are required to disclose all relevant financial relationships with any commercial interest related to the subject matter of the educational activity. Faculty also will disclose any off-label and/or investigational use of pharmaceuticals or instruments discussed in their presentation. Disclosure of this information will be published in course materials so that participants in the activity may formulate their own judgments regarding the presentation.

Conference Agenda

Tuesday, September 30, 2008

6:00 PM

Early Registration Crystal Ballroom foyer, Lobby Level

Wednesday, October 1, 2008

7:00-7:45 AM	Registration and Continental Breakfast
7:45 AM	Introductions
8:00 AM	Integrating Laboratory Services Within a Health Care System Bruce Traub and Charles Wilson
9:30 AM	Models of Integration Rodney Forsman
10:30 AM	Break
10:45 AM	Skating to Where the Puck Will Be: Emerging Technology in the Clinical Laboratory Thomas Moyer, PhD
11:45 AM	Presenting Your Service to Physicians: Implementing a Sales Process Don R. Flott
12:30 PM	Lunch & Discussion
1:00 PM	Best Practices for Marketing Your Outreach Program Don R. Flott
5:30-7:00 PM	Reception

Thursday, October 2, 2008

7:00-8:00 AM	Breakouts / Networking -Continental Breakfast served in Crystal Ballroom Breakout Session I:  Expert Panel on Starting Outreach Breakout Session II: Expert Panel on Taking Outreach to the Next Level
8:00 AM	Getting Results with Laboratory Customer Service Linda A. Spiten
9:15 AM	The Role of the Pathologist in Outreach Brenda Eriksen
10:00 AM	Break
10:15 AM	Regulatory and Compliance Issues Rodney W. Forsman
11:30 AM	Laboratory Outreach Connectivity Requirements Daniel Nelson and Debra Rodahl
12:30 PM	Lunch & Discussion
1:00 PM	Managed Care Mike Snyder
2:00 PM	Process Improvement in the Laboratory Dino Kasdagly

Friday, October 3, 2008

7:00-8:00 AM	Breakouts / Networking-Continental Breakfast served in Crystal Ballroom Breakout Session I:  Expert Panel on Starting Outreach Breakout Session II: Expert Panel on Taking Outreach to the Next Level
8:00 AM	Logistics: Transportation and Tracking Linda Piner
9:45 AM	Break
10:00 AM	Nursing Home Outreach Linda Piner
11:15 AM	Financial Basics–Cost Accounting, Billing, and Accounts Receivable Management David Priebe
12:15 PM	Box Lunch
12:25 PM	Workflow and Staff Motivation Rodney Forsman

Travel

Travel arrangements are the responsibility of the participant

Chicago, the largest city in the Midwest, is the perfect city to visit. Chicago offers incredible shopping, numerous theatres and museums, miles of lakefront walkway paths as well as abundant dining options. Local airports include O’Hare International (30 minutes from conference site) and Midway Airport (25 minutes). Access to and from the airport is available by taxi, shuttle service, train, and rental car. For additional information, please visit the Chicago Office of Tourism at cityofchicago.org

Lodging Accomodations

A block of rooms has been secured for participants and their guests with special conference rates at the Millennium Knickerbocker Hotel. To receive the special rate, you must make reservations before the room block is filled or before the expiration date of 5 pm on Friday, August 29, 2008, whichever comes first. Reservations will be taken following this date based on space and rate availability. To make a reservation, you can either call the hotel directly (contact information below) and identify yourself as a participant of the Mayo Medical Laboratories Program, or you can visit the following website, change the “Corp/Promo” button to “Group Code” and enter the code MAYMD: millenniumhotels.com/millenniumchicago

Millennium Knickerbocker Hotel
163 East Walton Place @ North Michigan Avenue
Chicago, Illinois 60611
(312) 751-8100
millenniumhotels.com
$209 single/double

Parking

The Millennium Knickerbocker is pleased to offer guests the convenience of valet parking ($45/night). The cost for parking is not included in the registration fee.

Social Program

Conference Reception – October 1, 2008
You are cordially invited to join the conference faculty for the Welcome Reception on Wednesday, October 1 in the Prince of Wales room at the Millennium Knickerbocker. This casual reception welcomes you to Chicago and offers the perfect opportunity to make connections with existing and new colleagues. Preregistration is required. Participants and one guest may attend as part of the conference registration fee.

Registration

The registration fee of $600 includes tuition, conference materials available online, continental breakfasts, lunches, break refreshments and reception. Although it is not the policy of Mayo Medical Laboratories Education Department to limit the number of participants, conference room facilities may necessitate closing of enrollment; therefore, early registration is strongly advised. Registration deadline is August 29, 2008. Early bird registration is $500 if you register by July 31, 2008. Confirmation will be e-mailed to you upon receipt of payment and completed registration. Please do not confirm hotel or travel arrangements until you receive written notification.

Cancellation Policy

If you cancel your participation in this conference on or before August 29, 2008, your registration fee, less a $75 administrative fee, will be refunded. Mayo Medical Laboratories Education Department must receive written notification of your cancellation. No refunds will be made after August 29, 2008.