Upcoming Events
Quality Management Strategies:
Quality
Planning and Quality Indicators
September 08, 2008
Conference: Practical
Surgical Pathology
September 11-13, 2008
Outreach Forum:
Servicing Nursing Homes
Through Outreach
September 18, 2008
Conference:
Integration Through Community
Laboratory Insourcing
October 1-3, 2008
Contact Information
Mayo Medical Laboratories
Education Department
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| Phone: | 800.533.1710 |
| Fax: | 507.284.8016 |
| Global: | 507.284.3156 |
Customer Service Programs
This dynamic and interactive outreach support program, Laboratories Reaching Out, is a unique program designed exclusively for Mayo Medical Laboratories’ clients to help them develop, support and strengthen outreach efforts and the service levels they provide to the community. Today’s most successful laboratories use customer service to gain new clients and retain them. The program supports your laboratory with its customer service strategy. Employees gain the confidence and skills to provide excellent customer service and help their laboratory create and maintain a service-driven culture.
In this 8 to 10 hour P.A.C.E.® approved training program, our Technical Support Facilitator guides participants through an innovative training program.
This training covers:
- Developing a sense of purpose and mission for your outreach program
- Identifying customers
- Enhancing your systems
- Improving people skills
If you would like additional information or are interested in having a program facilitated, contact your Mayo Medical Laboratories Regional Manager at 800-533-1710.
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