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Phlebotomy: Advancing the Profession and Practice of Phlebotomy

Phlebotomy 2013

Advancing the Profession and Practice of Phlebotomy


October 3-4, 2013
Kahler Grand Hotel
Rochester, Minnesota

Conference Description

This two day conference will enhance your comprehension of issues in phlebotomy by providing ideas for creating a respectful and safe work environment, obtaining quality blood collections from venous lines, bridging the generation gap at work, and hearing first-hand experiences working with central versus regionalized phlebotomy teams.

Additionally, you will have the opportunity to learn about difficult sticks, stress management, trends in lead screening in children, and changing team behaviors using positive reinforcement. There will be time to discuss difficult cases in phlebotomy, and during a panel discussion, you will have the chance to ask questions of representatives from various groups including quality, education, inpatient and outpatient supervisors, and human resources.

The conference format balances topics of general interest, which are presented in large group sessions, with specific breakout sessions geared towards phlebotomists, phlebotomy educators, and management staff.

Conference Objectives

Upon completion of the conference, participants should be able to:

  • Describe steps to create a respectful work environment
  • Evaluate different processes and use of resources to complete collections efficiently in a hospital setting
  • Compare and contrast ways to reinforce desired behavior
  • Define lead screening indications in children
  • Solve difficult cases in phlebotomy
  • Examine new ways of managing stress
  • Identify techniques that can reduce the level of difficulty during a phlebotomy draw
  • Choose appropriate equipment to provide the highest quality specimens for testing
  • Summarize strategies to increase effective communication among generations

Intended Audience

This conference is designed for phlebotomists, phlebotomy managers, phlebotomy educators, and other patient care staff involved in specimen collection.

Disclaimer

Attendance at this Mayo conference does not indicate nor guarantee competence or proficiency in the performance of any procedures that may be discussed or taught in this course.

Date and Location

The Phlebotomy 2013: Advancing the Profession and Practice of Phlebotomy conference will be held October 3-4, 2013. Conference headquarters will be located in the Heritage Ballroom on the Subway Level of the Kahler Grand Hotel, 20 2nd Avenue SW, Rochester, Minnesota. Meeting facilities are easily accessible by skyway and pedestrian subway, which connect Mayo Clinic to shops, restaurants, and hotels.

Conference Agenda

Thursday, October 3, 2013

7:00 am

Registration
Kahler Grand Hotel, Heritage Ballroom Foyer, Subway Level

Continental Breakfast
Windsor Ballroom, Subway Level

7:50 am

Welcome and Housekeeping

8:00 am

How to Create a Respectful & Safe Work Environment
Katherine Flippin, RN

9:15 am

Refreshment Break
Kahler Grand Hotel, Heritage Ballroom Foyer, Subway Level

9:35 am

How to Create a Respectful & Safe Work Environment (cont.)
Katherine Flippin, RN

10:50 am - 12:05 pm

Tours and Breakout Sessions:

Tours
Meet guide for designated tours in the Heritage Ballroom Foyer, Subway Level

Quality Blood Collections from Venous Lines (Catheters)
Twyla Rickard

Central vs. Regionalized Inpatient Phlebotomy Teams
Kelly Bute and Mohammed Mustapha

Bridging the Generation Gap at Work
Annette Roter

12:05 pm

Lunch
Windsor Ballroom, Subway Level

1:05 - 2:20 pm

Breakout Sessions:

Quality Blood Collections from Venous Lines (Catheters)
Twyla Rickard

Central vs. Regionalized Inpatient Phlebotomy Teams
Kelly Bute and Mohammed Mustapha

Bridging the Generation Gap at Work
Annette Roter

2:20 pm

Refreshment Break
Kahler Grand Hotel, Heritage Ballroom Foyer, Subway Level

2:40 - 3:55 pm

Tours and Breakout Sessions:

Tours
Meet guide for designated tours in the Heritage Ballroom Foyer, Subway Level

Quality Blood Collections from Venous Lines (Catheters)
Twyla Rickard

Central vs. Regionalized Inpatient Phlebotomy Teams
Kelly Bute and Mohammed Mustapha

Bridging the Generation Gap at Work
Annette Roter

4:30 - 5:30 pm

Welcome Reception
Marriott Hotel, Ballrooms I and II

 

Friday, October 4, 2013

7:00 am

Continental Breakfast
Windsor Ballroom, Subway Level

7:55 am

Introduction of Speaker
Planning Committee Member

8:00 am

Stress Management
Edward Rosenow, MD

9:15 am

Refreshment Break
Kahler Grand Hotel, Heritage Ballroom Foyer, Subway Level

9:35 - 10:50 am

Tours and Breakout Sessions:

Tours
Meet guide for designated tours in the Heritage Ballroom Foyer, Subway Level

Changing Team Behaviors Using Positive Reinforcement
Linda Backus

Difficult Sticks
Randy Gruhlke, Shannon Newberg, Danny Grabau

Panel Discussion
Mary Kaye Peterson, Jacqueline Wolf, Laurie Griesmann, Chanse Blanshan, Nicole Kang

10:50 am - 12:05 pm

Breakout Sessions:
                                               
Changing Team Behaviors Using Positive Reinforcement
Linda Backus

Difficult Sticks
Randy Gruhlke, Shannon Newberg, Danny Grabau

Panel Discussion
Mary Kaye Peterson, Jacqueline Wolf, Laurie Griesmann, Chanse Blanshan, Nicole Kang

12:05 pm

Lunch
Windsor Ballroom, Subway Level

1:05 pm

Trends in Lead Screening in Children
 Valeria Cristiani, MD

2:20 pm

Refreshment Break
Kahler Grand Hotel, Heritage Ballroom Foyer, Subway Level

2:40 pm

Top Gun Phlebotomy
Brad Karon, MD, PhD

3:55 pm

Adjourn

Breakout Sessions

The following 6 breakout sessions will be offered during the conference. You will have the opportunity to choose the sessions you would like to attend when you complete the online registration form.

  1. Changing Team Behaviors Using Positive Reinforcement

    This session will introduce performance management as a means to incorporate positive reinforcement from the applied science of human behavior into the work unit. Positive reinforcement has been shown to be an effective tool for changing and reinforcing desirable behaviors within a team and yourself.

  2. Central vs. Regionalized Inpatient Phlebotomy Teams

    In this session, you will hear Mayo Clinic’s journey of dispatching phlebotomy teams in the hospital environment. Faculty will share their experiences and data of moving from a regionalized team to a centrally located team, making the most of the current processes and resources.

  3. Difficult Sticks

    This session will focus on specific techniques, equipment choices, collection methodologies and other helpful hints and tips used during times of difficult collections. The session will also explore areas of difficulty related to age (pediatrics to geriatrics), physiological conditions (disease processes – vascular conditions) and factors associated with treatment regimes, such as collecting blood from patients with IV’s, central venous lines and arterial lines.

  4. Obtaining Quality Blood Collections from Venous Lines (Catheters)

    Obtaining specimens from a venous line (catheters) can be a potential source of test error due to hemolysis and specimen contamination. In this session, learn how performing pre-collection process steps that include choosing the proper equipment for collecting blood specimens, stopping IV fluids (if possible), performing a saline flush and collecting a “waste” or discard sample prior to the actual blood collection will result in quality specimens.

  5. Bridging the Generation Gap at Work

    In today’s workforce we are faced with four different generations. Each of these generations brings diversity and knowledge to the workforce. This course is designed to explore each of these generations and understand their unique abilities.

  6. Panel Discussion

    In this breakout session, representatives from various departments including Phlebotomy Education, Quality, Human Resources, Inpatient and Outpatient Laboratory Supervisors will be available for questions, discussion and to share their insight and expertise with you. You may submit questions and possible discussion topics on the online registration form or during the live breakout session.

Tours

Four tours will be offered during this conference. When registering online, you will be able to choose from the following: 

  1. Pediatrics - Outpatient pediatric drawing area, Mayo Clinic Building, 16th Floor
  2. Desk C, Central Clinical Laboratory, Central Processing - Outpatient drawing area, laboratory processing area and testing area, Hilton Building, Subway Level
  3. Mayo Medical Laboratories Reference Laboratory -  Reference laboratory for Mayo Clinic, Superior Drive Support Center
  4. Eisenberg/Charlton -Inpatient/Outpatient Lab drawing area, Eisenberg Building, Lobby Level

Faculty

Course Directors

Mary Kaye Peterson, M.Ed., CPT (NHA)
Phlebotomy Technician Program Director
Mayo School of Health Sciences
Phlebotomy Education Coordinator
Department of Laboratory Medicine and Pathology
Mayo Clinic, Rochester, Minnesota

Darci R. Block, PhD
Instructor in Laboratory Medicine and Pathology
College of Medicine, Mayo Clinic, Rochester, Minnesota

Kelly Bute, BS, MIT
Supervisor of St. Mary’s Laboratory Services
Department of Laboratory Medicine and Pathology
Mayo Clinic, Rochester, Minnesota

Sharon R. Johnson, BS, CLPlb(NCA)
Operations Manager
Division of Clinical Core Laboratory Services
Department of Laboratory Medicine and Pathology
Mayo Clinic, Rochester, Minnesota

Brad S. Karon, MD, PhD
Consultant, Division of Clinical Core Laboratory Services
Department of Laboratory Medicine and Pathology
Associate Professor of Laboratory Medicine & Pathology
College of Medicine, Mayo Clinic, Rochester, Minnesota

Mayo Clinic Rochester Faculty

Linda Backus, BS
Supervisor of Inpatient Laboratory Services
Department of Laboratory Medicine and Pathology
Mayo Clinic

Kelly Bute BS, MIT
Supervisor of St. Mary’s Laboratory Services
Department of Laboratory Medicine and Pathology
Mayo Clinic

Mohammed Mustapha, MS
Systems Engineer III
Department of Laboratory Medicine and Pathology
Mayo Clinic

Valeria Cristiani, MD
Consultant, Community Pediatric and Adolescent Medicine
Instructor in Pediatrics
College of Medicine, Mayo Clinic

Brad S. Karon, MD, PhD
Consultant, Division of Clinical Core Laboratory Services
Department of Laboratory Medicine and Pathology
Associate Professor of Laboratory Medicine & Pathology
College of Medicine, Mayo Clinic

Edward C. Rosenow, III, MD, MS
Emeritus Professor of Medicine
Mayo Clinic School of Medicine

Katherine Flippin, RN
Nursing Education Specialist
Mayo Clinic

Randy Gruhlke, BS, CPT (NHA)
Education Specialist
Laboratory Services/Mayo School of Health Sciences
Department of Laboratory Medicine and Pathology
Mayo Clinic

Shannon Newberg
Phlebotomy Education Assistant
Outpatient Laboratory Services
Mayo Clinic

Danny Grabau
Phlebotomy Education Assistant
Outpatient Laboratory Services
Mayo Clinic

Twyla Rickard
Operations Manager
Supervisor of Inpatient Laboratory Services
Department of Laboratory Medicine and Pathology
Mayo Clinic

Annette Roter
Director, Leadership Learning and Development
Office of Leadership and Organization Development
Mayo Clinic

Supervisor Panel Discussion

Mary Kaye Peterson, M.Ed., CPT (NHA)
Program Director
Phlebotomy Technician Program
Instructor in Laboratory Medicine and Pathology

Chanse Blanshan, BS
Supervisor of the Vascular Access Team
Inpatient Laboratory Services
Department of Laboratory Medicine and Pathology

Jacqueline Wolf
Human Resource Service Partner
Clinical and Research Lab

Nicole Kang
Assistant Supervisor
Outpatient Laboratory Services
Department of Laboratory Medicine and Pathology

Laurie Griesmann
Quality Specialist
Inpatient Laboratory Services
Department of Laboratory Medicine and Pathology

Faculty Disclosure

Course director(s), planning committee, faculty, and all others who are in a position to control the content of this educational activity are required to disclose all relevant financial relationships with any commercial interest related to the subject matter of the educational activity. Faculty also will disclose any off-label and/or investigational use of pharmaceuticals or instruments discussed in their presentation. Disclosure of this information will be published in course materials so that participants in the activity may formulate their own judgments regarding the presentation.

Credit

Mayo Medical Laboratories is approved as a provider of continuing education programs in the Clinical Laboratory Sciences by the ASCLS P.A.C.E.® program. This program has been approved for 12 contact hours. Level of instruction for this program is intermediate.

Mayo Medical Laboratories is approved as a Continuing Education Accrediting Agency for Clinical Laboratory Science for State of California credit and State of Florida credit. This program has been approved for 12 contact hours. Level of instruction for this program is intermediate.

 


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