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About Our Education Programs

The goal of our medical education programs is to maintain, develop, and increase the knowledge, skills, and performance professionals need to practice successfully in today’s competitive health care arena. Programs include:

Secondary Access RequiredCase Studies in Process Improvement

Case Studies in Process Improvement describes how systems thinking can create a culture of continuous improvement in the laboratory.
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Conferences provide you with strategies for optimizing patient care and improving outcomes.
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Primary Access RequiredCustomer Service Forums

Customer Service Forums discuss the challenges of outreach development and help you improve customer service.
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Primary Access RequiredCustomer Service Programs

Customer Service Programs help you develop, support, and strengthen outreach efforts and improve the service levels provided to your community.
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Secondary Access RequiredCustomer Service Training

Customer Service Training modules help you enhance client interactions and build an exceptional customer service experience.
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Dangerous Goods Training

Dangerous Goods Training guides you through the process of acquiring dangerous goods shipping certification.
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Transational Access RequiredDisease Management Strategies

Disease Management Strategies provide you with guidance on patient diagnosis and treatment based on scientific advancements.
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Primary Access RequiredOutreach Forums

Outreach Forums offer tools to help you overcome challenges in outreach development.
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Phlebotomy DVD

The Phlebotomy DVDs are designed to supplement your hospital's phlebotomy training and education.
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Secondary Access RequiredPhlebotomy Forums

Phlebotomy forums discuss phlebotomy topics related to outreach.
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Secondary Access RequiredProcess Improvement Forums

Process Improvement Series describes how practice methodologies are applied to health care.
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Proven Outreach Strategies and Tips

Proven Outreach Strategies and Tips (POST) shares proven strategies adopted by successful laboratory outreach programs.
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Secondary Access RequiredQuality Management Series Forums

Quality Management Series offers insight on building quality laboratory testing services.
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Primary Access RequiredSales Training Program

Sales Training Program discusses how to manage sales opportunities within an outreach program.
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Primary Access RequiredVisiting Faculty Programs

Visiting Faculty Programs are in-person presentations by Mayo Clinic experts.
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Secondary Access RequiredVirtual Visiting Faculty Programs

Virtual Visiting Faculty Programs are archived presentations by Mayo Clinic experts.
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DISCLAIMER: Attendance at Mayo Medical Laboratories education programs does not indicate or guarantee competence or proficiency in the performance of any procedures which may be discussed or taught.