About Our Education Programs

These programs deliver up-to-date information and the latest strategies to optimize patient care and improve outcomes. Programs incorporate lectures, case discussions, panel discussions and hands-on laboratory sessions.

Format: Conference.

Requirements: Travel.

Audience: Physicians, medical technologists, medical technicians and other allied health professionals.

Primary Access Required -- In 1998, with input from hospitals around the country, the Mayo Medical Laboratories Technologist Support group developed an education in-service program for hospital laboratory customers to help them understand the importance of providing excellent service. This program, Laboratories Reaching Out: The Focus is Customer Service, has been presented to over 15,000 people across the country and is continually updated and enhanced as service trends and systems have evolved. 

The presenters are technologists skilled in laboratory and operations. They will share specific definitions, examples to demonstrate concepts, and encourage the use of tools to help you improve service levels provided by your laboratory staff. Presentations are based on pre-submitted questions from participants. The program will address questions that arise during the presentation.

Format: Interactive audio and Web conference format. The presentation handout will be e-mailed prior to the conference call and may also be viewed via Global Crossing Web Meeting technology. The archived program can be viewed by Webcast.

Requirements: Global Crossing requires Internet Explorer 5.0 or higher. An Internet connection with Windows Media Player 9 or higher is required to view the archived Webcast.

Audience: Health care professionals.

Primary Access Required -- This dynamic and interactive outreach support program, Laboratories Reaching Out, was designed exclusively for Mayo Medical Laboratories’ clients to help them develop, support and strengthen outreach efforts and the service levels they provide to the community.

In this 8 to 10 hour P.A.C.E.® approved training program, our Technical Support Facilitator guides participants through an innovative training program.

Format: Onsite training (at client's site).

Requirements: None.

Audience: Laboratory employees.

For information on this program, contact your Mayo Medical Laboratories Regional Manager.

Secondary Access Required -- Offered 8 to 10 times a year, these programs focus on providing the best care to every patient every day. Disease management strategies guide diagnoses and treatments by offering up-to-date patient care that is solidly based on scientific advancements.

Format: This series is offered via live or archived Webcast.

Requirements: An Internet connection and Windows Media Player 9 or higher are necessary to receive the live Webcast. Flash player is required for the archived Webcast.

Audience: Clinicians, pathologists, medical technologists, nurses and allied health staff.

Periodically, Mayo Medical Laboratories unveils a new hot topic video presentation given by one of our medical professionals.

Format: Embedded Flash movie.

Requirements: Flash player

Audience: Health care professionals.

Online programs allow for easy access 24x7, self-paced learning, and quality training that provides CEUs or certification. Programs include:

• Dangerous Goods Training. By law, any person who causes dangerous goods to be transported by a public carrier must follow specific regulations and must have proof of training. Upon completion of this course, you will be eligible to take an online self-assessment quiz to obtain a dangerous goods shipping training completion certificate.
  
  

  Format: Flash movie with voiceover instruction, viewed in your browser.

  Requirements: Flash player

  Audience: Sendout staff, those who transport dangerous goods, and those who receive dangerous goods.

• Developing a Customer Service Training Program. These modules will help you enhance interactions with your clients and build an exceptional customer service experience.
  
  

  Format: Online modules.

  Requirements: None.

  Audience: This program is appropriate for everyone in the laboratory, regardless of function or level of experience.

Primary Access Required -- These forums discuss and overcome challenges faced in outreach development. Presentations are based on pre-submitted questions from participants.

Each forum is limited to the first 150 institutions to register. When registering, please submit your questions as they relate to the topic being discussed. Faculty will be available to address your specific outreach issues and concerns. Time will be allotted to address questions that arise during the forum.

Look for an announcement with program and registration details several weeks before the planned forum date. Contact Mayo Medical Laboratories Education Department at 800-533-1710 or 507-266-3074 for additional details.

Format: Online webinar. The presentation handout is e-mailed to you prior to the conference call and can also be viewed with Global Crossing technology. Upon registration, you will receive communication regarding how to access the program. The archived program can be viewed by Webcast.

Requirements: An Internet connection with Windows Media Player 9 or higher is required to view the archived Webcast.

Audience: Community hospital laboratory administrators, managers, directors, pathologists, outreach coordinators, marketing representatives and sales managers.

Mayo Medical Laboratories presents Applied Techniques for Difficulties in Phlebotomy on DVD. This comprehensive education DVD is designed to supplement your hospital’s phlebotomy training and education. It focuses on the difficulties phlebotomists face while obtaining collections from a variety of patient populations and situations.

This accurate and relevant training is valuable to our phlebotomy staff. It also gives you the opportunity to share this up-to-date information with phlebotomists in your community.

For an overview of the DVD, see Applied Techniques for Difficulties in Phlebotomy

For a copy of the DVD, order the DVD.

Format: DVD.

Requirements: None.

Audience: Phlebotomists, phlebotomy managers, phlebotomy educators, and other patient care staff involved in specimen collection.

Primary Access Required -- These forums discuss phlebotomy topics related to outreach. Presentations will be based on pre-submitted questions from participants. The program will address questions that arise during the presentation.

Format: Online webinar. The presentation handout and instructions on how to access the program using Global Crossing Live Meeting technology will be e-mailed prior to the program. The archived program can be viewed by Webcast.

Requirements: Global Crossing requires Internet Explorer 5.0 or higher. An Internet connection with Windows Media Player 9 or higher is required to view the archived Webcast.

Audience: Phlebotomists, phlebotomy managers, phlebotomy educators, and other patient care staff involved in specimen collection.

Primary Access Required -- Offering one session per quarter, the Process Engineering group at Mayo Clinic’s Department of Laboratory Medicine and Pathology provides process engineering and process improvement expertise. The group uses best practices methodologies and tools, direct process observation, comprehensive data analysis and a facilitated team approach. This group has substantial knowledge related to how process improvement tools can be applied to the health care system. The program will address questions that arise during the presentation.

Format: Online webinar. The presentation handout and instructions on how to access the program using Global Crossing Live Meeting technology will be e-mailed prior to the program. The archived program can be viewed by Webcast.

Requirements: Global Crossing requires Internet Explorer 5.0 or higher. An Internet connection with Windows Media Player 9 or higher is required to view the archived Webcast.

Audience: Laboratory administrators and managers, quality assurance and control staff, supervisors, and other laboratory personnel dedicated to continuous process improvement.

Primary Access Required -- Join our Quality Coordinators as they present information on how to build quality into the laboratory and maintain excellence in testing services. Quality Systems thinking is the first step to applying the 12 Quality System Essentials to your laboratory’s operational areas. Implementing these principles can help your laboratory avoid costly and critical errors and change your approach from detection to prevention. This application of principles also links the patient from beginning of the path of workflow to the end.

Mayo Medical Laboratories developed this Quality Management System based on the Clinical and Laboratory Standards Institute (CLSI) HS1-A2 guideline, A Quality Management System Model for Health Care. It focuses on continuous quality improvement to enhance the laboratory’s ability to meet and exceed the requirements of regulatory agencies and to provide quality service to its customers.

This system is designed to ensure a continuous link between the beginning of the path of work flow to the end. It also improves test result accuracy and reliability, reduces error rates and enhances quality of patient care.

You have an opportunity to assess your current systems and processes and generate solutions to implement Quality System Essentials in your laboratory. Presenters supply collateral templates and documents. Participants are encouraged to share their insights and experiences from having a Quality Management System in their laboratory.

Presentations will be tailored based on pre-submitted questions from participants. The program will address questions that arise during the presentation.

Format: Online webinar. The presentation handout and instructions on how to access the program using Global Crossing Live Meeting technology will be e-mailed prior to the program. The archived program can be viewed by Webcast.

Requirements: Global Crossing requires Internet Explorer 5.0 or higher. An Internet connection with Windows Media Player 9 or higher is required to view the archived Webcast.

Audience: Laboratory administrators and managers, quality assurance and control staff, and other laboratory personnel dedicated to continuous quality improvement.

Primary Access Required -- A key element of a successful outreach program is professional sales. To grow the outreach program, the sales staff must focus on the strategic analysis required to successfully manage sales opportunities. In addition, the sales professional must possess the skills necessary to conduct sales calls.

One of the following programs is offered annually:

Strategic Selling® concentrates on the single most neglected aspect of selling: the in-depth analysis of account strategy that must come before the sales call.

Conceptual Selling® fosters a customer-centered approach by focusing salespeople on why a client is really buying. This enables salespeople to focus their efforts, resulting in more effective sales calls.

Large Account Management ProcessSM(LAMP®) is designed to create a team approach for managing, protecting and growing the outreach programs most important customers. This is the 2009 Sales Training offering.

Format: Conference.

Requirements: Depending on the determination of the client criteria and the program chosen, travel may be required.

Audience: This program is limited and provided to individuals involved in laboratory outreach through sales, marketing and laboratory management.

Primary Access Required -- Through this program, Mayo physicians, scientists and allied health professionals offer educational presentations to our clients throughout the country. View available programs.

Format: Visiting Faculty Programs are offered through both videoconferencing and live presentations.

Requirements: The programs are available to our primary clients.

Audience: Health care professionals.

For information on this program, contact your Mayo Medical Laboratories Regional Manager.