Customer Service
United States, Canada
- 800.533.1710
- 507.266.5700
International
- 507.266.5700
-
Tips On Signing In
Performing a "Clean Sign On"
Should you have any problems accessing a secured page, you can troubleshoot the problem by first making sure that you are able to sign in:
- Go to the Home Page.
- Look in the upper corner to see if you are signed in or not (see next section). If you are, then reattempt to visit the secured page.
- If you are not signed in, then click that button in the upper right to Sign In.
- Put in your e-mail address and your password. If you are not sure of the password, request it via the link on that page. Click the "Sign In" button.
- You should now be on the home page, and it should indicate that you are signed in. If you are, then reattempt to visit the secured page. If not, contact Customer Service.
Verifying your status
You can verify that you are signed in by looking at two buttons in the top right of the page (just below the search bar).
If you are not signed in, they will read "New User?" and "Sign In".
If you are signed in, those two buttons will change to "My Profile" and "Sign Out", and a text area will tell you that you are signed in.
Cookies not set
If when signing in you see a warning that says "This site requires cookies," follow these instructions.
Insufficient access level
You are signed in. However, you receive an error that your access level is not sufficient to allow entry to a page. There are two reasons why you see this error:
- You are attempting to visit a page that is beyond your access level.
- Your user ID is set at the wrong access level.
You can determine your client level ID by checking your profile.
If you believe the level to which your ID is set is incorrect, contact Customer Service and request an investigation of the access level for your user I.D. Some new clients, or clients who have changed their relationship with Mayo Medical Laboratories, may need to have their settings updated.
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