Customer Service
United States, Canada
- 800.533.1710
- 507.266.5700
International
- 507.266.5700
-
Permissions and Client Levels
Limited access to certain web pages
Access to some content on this site is based on your utilization of our services. This page explains how we identify content with limited access and how to determine if that content will be available to you after signing in.
If you have questions about accessing content or how to attain a different access level, please contact Customer Service.
Access Levels
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Available To: |
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Primary Access We are the primary reference laboratory for these clients. These registered users have full access to all information available on this site including content with gold locks. |
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Secondary Access A substantial portion of this client's tests are sent to us but another laboratory is their primary reference laboratory. These registered users have access to any content with a green or grey lock but cannot access content with gold locks. |
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Basic Access This includes both basic clients (those who use our services on a case-by-case basis) and non-clients who have registered for access. Content with a grey lock is available. Content with green or gold locks cannot be accessed. |
Verifying Your Access Level
After signing in, verify your access level by visiting the "My Profile" page. Near the top of the page the words basic, secondary, or primary indicate your access level and the content and features you can access.
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