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Web Privacy Policy

We respect the right to privacy of all visitors to the website. We do not collect information that would personally identify you unless you choose to provide it. The personal information that you submit is shared only with those people in the Mayo organization who need this information to respond to your question or request. Information submitted through Mayo Medical Laboratories' online forms may be collected to ensure technical functionality. It will also be utilized to address any inappropriate use of our website. We do not save personal information to use for other purposes, nor do we provide it to any other organization.

We have taken reasonable steps to ensure the integrity and confidentiality of personally identifiable information that you may provide. You should understand, however, that electronic transmissions via the Internet are not necessarily secure from interception, and so we cannot absolutely guarantee the security or confidentiality of such transmissions.

Except for authorized law enforcement investigations or other valid legal processes, we will not share any personally identifiable information we receive from you with any parties outside of Mayo Clinic.


We occasionally survey visitors to our website. The information from these surveys is used in aggregate form to help us understand the needs of our visitors so that we can improve our website. We generally do not ask for information in surveys that would personally identify you; if we do request contact information for follow-up, you may decline to provide it. If survey respondents provide personal information (such as an email address) in a survey, it is shared only with those people who need to see it to respond to the question or request.

Newsletter and Email Communications

Mayo Medical Laboratories provides you with the opportunity to receive email communications and newsletters from us. Mayo Medical Laboratories requires you to provide an email address to subscribe to a newsletter or email communication. This email address may be used to send communications about other Mayo Clinic offerings relevant to your areas of interest. You may unsubscribe from this newsletter or other communications at any time. To stop receiving communications, follow these steps:

  1. Sign in to
  2. Click the My Profile button, which is located in the upper right corner.
  3. Change your notification options.
  4. Click theSave Changes button.

Mayo Medical Laboratories may also share your email address with our third-party email management vendor for the purpose of delivering the newsletter to you. Your email address will not be shared with groups outside of Mayo Medical Laboratories for any marketing purposes.

Email communication that you send to us may be shared with a customer service representative, employee, medical experts or agent that is most able to answer your inquiry. We make every effort to respond in a timely fashion after communications are received. After we have responded to your communication, it is discarded or archived, depending on the type of inquiry.

Email functionality does not provide a completely secure and confidential means of communication. Your email communcation may be accessed or viewed by another Internet user while in transit to us. If you wish to keep your communcation private, do not use email.

IP Addresses

The web server automatically collects the internet protocol (IP) address of the computers that access our website. An IP address is a number that is assigned to your computer when you access the Internet. This number is not considered personally identifiable information because many different individuals can access the Internet via the same computer. We use this information in aggregate form to understand how our website is being used and how we can better serve visitors.


We collect information about visitors to our website using "cookies." We use persistent cookies to recognize a repeat visitor and to offer the visitor a set of services or information requested in a previous visit. We use session cookies to track a visitor's path through our website during a visit, to help us understand how people use our website.

Complaint Process

If you believe your privacy rights have been violated, email Customer Service by clicking the Contact Us link at the bottom of any page. If you do not receive adequate resolution of a privacy-related problem, you may write to:

Privacy Officer
3050 Superior Drive NW
Rochester, MN 55901

Changes to The Privacy Policy

Mayo Medical Laboratories occasionally updates the privacy policy. You are encouraged to periodically review this policy.