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Access to Answers

At Mayo Medical Laboratories, we consider test results to be only one aspect of laboratory medicine and pathology. For this reason, we have made a substantial investment in our customer service and logistics teams to provide the best possible service and support.

  • Customer Service is available 24 hours a day, 7 days a week. With calls personally answered, more than 99 percent of inquiries are resolved by one phone call.
  • Dedicated support teams are located in your region and can be contacted about any laboratory matter.
  • Integrated courier networks ensure that your specimens are delivered to our laboratories quickly and safely.
  • Customized support is provided for specimen collection and for shipping supplies, and includes comprehensive shipping instructions.
  • Assistance by industry experts helps you navigate the complexities of reimbursement and other billing-related matters.