Frequently Asked Questions

FAQs › User Registration

What if my e-mail address has changed?

Do not create a new profile.

Sign in to the web site using your old e-mail address and password. Then go to My Profile and change the e-mail address there. By updating your profile, instead of creating a new user ID, you will retain your past user history including educational program records.

If you do not remember your password, and you cannot access your old e-mail address to allow a password reset, contact Customer Service.

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