Frequently Asked Questions
What are the various access levels for the site?
Access to some website content is based on how a particular client uses our services. The permission levels are cumulative, so that each higher level also includes access to lower-level content.
The Access Levels table illustrates how to identify content with limited access and how to determine if that content will be available to you after signing in.
Access Levels
Icon | Available To |
|---|---|
 | Basic Registration Content with a grey lock is available to anyone who has registered for access to our site. Content with a blue, green or gold lock cannot be accessed. If you are a client but your profile shows that you have Basic Registration, contact Customer Service. |
 | Transactional Access These clients use Mayo Medical Laboratories occasionally as a reference laboratory. These users have access to anything with a blue or grey lock. Content with a purple, green or gold lock cannot be accessed. |
 | Commercial Access This access level is for Commercial accounts. These registered users have access to any content with a purple, blue or grey lock but cannot access content with green or gold locks. |
 | Secondary Access A substantial portion of this client's tests are sent to us but another laboratory is their primary reference laboratory. These registered users have access to any content with a green, purple, blue or grey lock but cannot access content with gold locks. |
 | Primary Access We are the primary reference laboratory for these clients. These registered users have full access to all information available on this site including content with gold locks. |
Verifying Your Access Level
After signing in, verify your access level by visiting your Profile page. Your access level will be stated in large print at the top.
For questions about accessing content or how to attain a different access level, contact Customer Service.
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