Frequently Asked Questions

FAQs

A new user is receiving a message that they do not have a location assigned and that they should contact the system administrator and therefore are unable to log in. Do I need to call Mayo Medical Laboratories to fix this issue?

No. User set up is a two step process and in this case the second step of the process, location assignment, has not been completed.

1. Login to MayoAccess (Supervisor/Lead)
2. Select System, Users
3. Locate the Individual requiring location assignment
4. Select Edit Location
5. Add location
6. User should now be able to login

 

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