Frequently Asked Questions
How do I change the patient demographic information prior to sending another order when there are pending orders in the system and the name is grayed out?
In this case, it is best to correct the name in the patient name field during the order entry process to ensure that order and all orders gong forward are correct.
- There are times I need to perform a patient name change after I have sent an order through MayoAccess, but when I go to patient demographics, the patient's name is grayed out. How should change the name for that patient and order?