Frequently Asked Questions
Ordering Tests
- Preparing Your Specimen
- Identifying Your Specimen
- Requesting a Test
- Submitted Orders
- Supplies
- Transporting Specimens
- Test Results
- Accreditation
- Test Development and Research
- Test Classification
- Billing
Education
- How do I register for an event?
- How do I apply for CME credit for a program I viewed?
- Why can't I download documents for the program I registered for?
- What technology is required to view live or archived education programs?
- How do I print a certificate for a program I viewed or attended?
Dangerous Goods Training
- If I work in a hospital laboratory send-out area and I get a courier pick up, do I need Dangerous Goods Training?
- Is the Dangerous Goods Training course/test different from the online packing and shipping information that you offer?
- If I am not shipping a Category A Infectious Substance, do I need still need to take the Dangerous Goods Training?
- Why not simply classify all medical specimens as Category A? That way I would be sure that I never "under-classify" any shipments.
- Do I need to keep a certificate of training with me whenever I transport Category A specimens?
- Does Mayo Medical Laboratories need to have a copy of the hospital client's or courier's certificate of training?
User Registration
- What email address should I use to set up my profile?
- Why should I register for the Mayo Medical Laboratories web site?
- How do I register as a user of Mayo Medical Laboratories' web site?
- What domains do we need to have permitted by our firewall?
- How do I set cookies in my browser?
- What are the various access levels for the site?
- How do I subscribe (or unsubscribe) to e-mail updates?
- What if my e-mail address has changed?
- What if I change companies?
Technical Help
- What is a web feed?
- How do you use a web feed?
- When I click on a web feed, why do I see a mess of code?
- Why aren't there reports in my report portal if I was notified that they are there?
- Why doesn't my Flash video start playing?
- How do I subscribe to Hot Topics, Communiqué articles, or Algorithms?
- How do I subscribe to the monthly News and Events e-newsletter?
- Why am I having trouble viewing a PDF?
External
link
PDF
document
Excel
document
Word
document