Quality
Mayo Medical Laboratories’ core quality principle is the continuous improvement of all processes and services supporting the care of patients. To support this principle, we developed a comprehensive Quality System, outlined by our Framework for Quality and based on programs and measurements such as Lean, Six Sigma and ISO. Having such a Quality System allows us to deliver consistent, cost-effective, and superior service to our clients.
The system is comprised of 12 Quality System Essentials. The policies, processes, and procedures associated with these quality system essentials are applied to all operations in the workflow path (e.g., pre-analytical, analytical and post-analytical). Quality management focuses on continuous quality improvement as measured by customer satisfaction.
Operating within a Quality System enhances our ability to meet and exceed the requirements of regulatory/accreditation agencies and facilitates service satisfaction for our clients. We also have defined processes for planning and evaluating the effectiveness and efficiency of our Quality System through scheduled internal audits, quality performance monitoring and leadership reviews.
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