Framework for Quality

Updated: 03/09/2012

Mayo Medical Laboratories measures quality not simply by accreditation and licensure, but also by how efficiently esoteric laboratory results are interpreted and applied to a patient’s clinical situation.

Our quality and standardization programs exceed the high level of testing proficiency and standardization that auditors require.

We are continuously improving all processes and services supporting patient care. We combine the efficiency of automation and Lean principles to simplify and streamline processes.

Purpose of Document

Mayo Medical Laboratories has prepared this statement of qualifications to assist our customers in the referral laboratory qualification process to meet regulatory and accreditation compliance requirements.

Mayo Medical Laboratories

Mayo Medical Laboratories is a reference laboratory operating within Mayo Clinic's Department of Laboratory Medicine and Pathology (DLMP). We specialize in providing esoteric laboratory testing services to customers across the United States and around the world.

Mayo Medical Laboratories’ Mission

To support the local delivery of laboratory services by providing exceptional reference testing and support services to facilitate and augment community integration efforts.

Laboratory Services

Mayo Medical Laboratories provides personalized customer service and comprehensive consultative services 24 hours a day, seven days a week by the physicians, scientists and clinicians who treat Mayo Clinic patients. Mayo Clinic and Mayo Medical Laboratories’ specimens follow the same stringent testing process. More than 20 million tests were processed by Mayo Clinic laboratories last year. We continue to expand our facilities to meet clinical needs and have a five-year plan that supports additional growth capacity.

Mayo Clinic has more than 56,000 employees, including 3,700 physicians, scientists and researchers, at its campuses in Phoenix/Scottsdale, Ariz., Jacksonville, Fla., and Rochester, Minn. The Department of Laboratory Medicine and Pathology (DLMP) is comprised of more than 3,600 employees, with supervisors and pathologists available around the clock. Mayo Medical Laboratories provides medical and scientific expertise in our specialized laboratories, which are equipped with state-of-the-art diagnostic instrumentation and are staffed by professionals committed to quality diagnostic testing.

Mayo Medical Laboratories Contact Information

Rochester	New England	Jacksonville
3050 Superior Drive	160 Dascomb Road	4500 San Pablo Road
Rochester, MN 55901	Andover, MA 01810	Jacksonville, FL 32224
(800) 533-1710 phone	(800) 533-1710 phone	(800) 533-1710 phone
(507) 284-1759 fax	(507) 284-1759 fax	(507) 284-1759 fax